1
Tell us what you need
Start online, by phone, email or social media. Tell us about your property and the service you’re looking for so we can understand the right next step.
From first enquiry to ongoing care
Your CNP Customer Journey
We want dealing with CNP Services to feel clear from the very beginning. From understanding what you need and confirming your price, through to delivering the service and looking after you afterwards, you’ll always know what happens next.
Tailored serviceClear pricingWritten agreement
Your journey with us
Professional from the first conversation
The exact process varies slightly by service. Some jobs can be quoted from the information you provide, while others benefit from a consultation or assessment. The principle is always the same: understand your needs, be clear about the price and scope, then deliver what we agreed.
2
We understand your requirements
Where appropriate, we’ll arrange a consultation or assessment. This gives us the chance to understand the property, your priorities and anything specific we need to allow for.
3
Your tailored quote
We’ll confirm the price for the service we’re proposing. Where a website guide or estimate has been provided, your tailored quote is the price based on your actual requirements.
4
Your draft Service Agreement
Where a Service Agreement applies, your quote will be accompanied by a draft CNP Service Agreement. It sets out the proposed service, scope, price and key arrangements so you can see exactly what we’re offering before deciding whether to proceed.
5
Review your draft
The draft is for you to review — there’s nothing to sign at this stage. Read it in your own time, ask questions and let us know if anything needs clarifying or changing before you accept the quote.
6
Your final agreement & signature
Once you tell us you’d like to proceed, we’ll prepare the final CNP Service Agreement and send it to you for simple electronic signature. We’ll then arrange the appropriate payment setup and confirm the next steps for your service.
7
Your first service
We’ll confirm the date, arrival arrangements and anything else you need to know. For our cleaning services, we bring the standard professional equipment, products and materials required for the agreed work.
8
We keep looking after you
For recurring customers, the relationship doesn’t stop after the first visit. As we get to know your property and preferences, priorities can evolve while we continue to work within the agreed service.
9
More from CNP when you need it
If you later need carpets, exterior cleaning or another CNP service, you already have a team that knows you. We can discuss the additional work and confirm it clearly before anything is booked.
Why we use service agreements
Clarity for you — and for us
A CNP Service Agreement is a clear written record of what we’ve agreed. It gives you something to refer back to and helps avoid uncertainty around the scope, price and arrangements.
We see it as part of providing a professional service — not extra paperwork for the sake of it.
See what to expect
You can view an example before you ever become a customer. Where an agreement applies, you’ll first receive a draft tailored to the service and requirements we’ve discussed. If you decide to proceed, we’ll then issue the final version for electronic signature.
View an example CNP Service Agreement →
Example only: the example uses an illustrative “From £50 per visit” price. Your own price and service details will be confirmed for your property and requirements.
One relationship, more ways to help
Built around the customer, not just the job
Our aim is to make it easy to know who you’re dealing with, what has been agreed and who to call when you need us again. Whether it’s regular domestic cleaning, carpet cleaning, exterior cleaning, end of tenancy, commercial work or horsebox and trailer cleaning, the same principles apply.
Ready to start your CNP journey?
Clear scope
Know what is included in the service we’ve agreed.
Clear price
Your price is confirmed before the service begins.
Something to refer back to
Where an agreement applies, you and CNP have a written record of what was agreed.
Cleaner properties. Happier people.
Tell us what you need and we’ll guide you through the right next step.
Get My Quote