First, we identify what we are dealing with
We look at the rug, its construction, condition, colours and any areas you are concerned about before deciding whether our on-site cleaning approach is appropriate.
A rug can be the hardest-working textile in a room — catching shoes, paws, spills and everyday traffic while still being expected to look good.
We look at the rug, its construction, condition, colours and any areas you are concerned about before deciding whether our on-site cleaning approach is appropriate.

Traffic lanes, spills and pet-related areas may need more consideration than the rest of the rug. We treat the rug as an item in its own right rather than simply cleaning it as an extension of the surrounding carpet.
Where suitable, we use professional equipment and appropriate products to lift accumulated soil and refresh the fibres while working within the limits of the material and condition.

We review the result and explain drying and positioning afterwards. If we believe a rug needs a specialist off-site process rather than the service we can safely provide, we will say so.
Tell us what you'd like help with. We'll understand the job, confirm what we recommend and give you a clear price before you decide whether to proceed.
Combining services can save you money. When qualifying CNP services are booked together, you can receive 10% off eligible Carpet and Exterior Cleaning work. Our quote builder automatically applies any eligible package savings, so you'll see the correct price before sending your request. CNP Home Care can also be added separately for ongoing member pricing, priority booking, price protection and additional benefits.
Let us know what you need cleaned, the approximate areas or items involved, and any particular stains, pet-related issues or concerns. We'll discuss the most appropriate service and provide a quote.