Frequently asked questions
From regular home cleaning to carpets, exterior work and specialist services, here are answers to the questions we’re most often asked.
General questions
What areas do CNP Services cover?
We are based in Wiltshire. Regular domestic cleaning is kept more local so we can build reliable, efficient rounds, while carpet, exterior, end-of-tenancy and specialist work can travel further. Our quote journey checks the location for the service you need.
Are you insured?
Yes. CNP Services is fully insured, including £2 million public liability cover.
Do I need to provide cleaning products or equipment?
No for our standard cleaning services. We bring the professional equipment, products and materials required for the work we have agreed.
Will I know the price before work starts?
Yes. We confirm your tailored price and agreed scope before the service begins. Some services can be quoted from the information you provide; others need a consultation or assessment first.
Why do you sometimes arrange a consultation?
A consultation lets us understand the property, access, priorities and condition properly before confirming the service and price. It is particularly useful where a fixed recurring service or more detailed work is being agreed.
Domestic Cleaning questions
What is included in a maintenance clean?
Maintenance cleaning is regular cleaning built around an agreed plan for your home. We keep on top of the key areas on each visit and can rotate more detailed tasks where required.
How often can you clean my home?
Maintenance cleaning can be arranged weekly, fortnightly or monthly, depending on your home and requirements. Housekeeping is normally offered on at least a weekly basis.
What is the difference between cleaning and housekeeping?
Housekeeping combines regular cleaning with agreed household tasks such as changing beds, laundry-related tasks, ironing and other practical support.
Do you offer deep cleans?
Yes. Deep cleaning is for homes needing more intensive attention. Because condition can vary considerably, we assess the requirements before confirming the price.
Carpets, Rugs & Upholstery questions
What do you clean?
We professionally clean suitable fitted carpets, stairs and landings, rugs, sofas, armchairs and dining chairs. Suitability is checked before work begins.
How long will carpets take to dry?
Drying time varies with fibre type, ventilation, temperature, the amount of moisture required and the condition of the carpet. We extract as much moisture as practical and will give you aftercare guidance on the day.
Can you guarantee every stain will come out?
No professional cleaner can responsibly guarantee removal of every stain. We assess marks and staining and use an appropriate treatment, but the final result depends on the fibre, stain type, age and any previous treatment.
Do you check rugs and upholstery before cleaning?
Yes. We consider fibre type, construction, backing and colourfastness where appropriate before choosing the cleaning method.
Exterior Cleaning questions
What exterior surfaces can you clean?
We clean suitable patios, paving, driveways, paths, entrances and other hard exterior surfaces. We assess the surface and access before confirming the work.
Do you need access to water?
For pressure-washing work we normally need practical access to a suitable water supply. We will confirm the requirements when arranging the job.
What happens if the weather is bad?
Light weather changes do not always prevent exterior work, but unsafe or unsuitable conditions may mean we need to rearrange. We will contact you if the planned job is affected.
End of Tenancy questions
What does an end-of-tenancy clean include?
The agreed move-out scope can cover kitchens, bathrooms, WCs, bedrooms, living areas, surfaces and inside windows, with professional carpet cleaning included where required.
Do you offer a deposit-back guarantee?
We offer a 72-hour return promise for eligible cleaning issues: if an issue within the agreed cleaning scope is raised after handover, contact us within 72 hours and we will return to re-clean the affected area in line with our terms. It is not a guarantee that a landlord or agent will return a deposit, as deductions can be made for matters unrelated to cleaning.
Do you need parking and access information?
Yes. We confirm property details, access, parking and the agreed scope before the appointment so the job can be planned properly.
Commercial Cleaning questions
Do you provide regular commercial cleaning?
Yes. We can build recurring cleaning schedules for offices, shops, salons, hospitality premises, communal areas and other suitable workplaces.
Can you provide one-off commercial deep cleaning?
Yes. One-off and periodic intensive cleaning can be arranged around the premises, condition, access and required scope.
Are commercial schedules tailored?
Yes. We agree the tasks, frequency and timing around the way your premises are actually used rather than forcing every business into the same package.
Horseboxes & Trailers questions
What horse vehicles do you clean?
We provide mobile cleaning for suitable horse trailers and 3.5t horseboxes, focused on horse areas, floors, walls, ramps and suitable exterior surfaces.
Can you clean several vehicles at the same location?
Yes. Single and multiple-vehicle enquiries are welcome, and we can discuss the most practical arrangement for several vehicles at the same location.
Home Care questions
What is CNP Home Care?
Home Care is an optional ongoing membership designed for customers who want priority access, member benefits and a planned relationship with CNP across the year.
Is Home Care a way of spreading the cost of an initial cleaning job?
No. The initial service is paid for in the normal way. Home Care is a separate optional membership and is not a finance arrangement.
Do I have to join Home Care to book CNP Services?
No. Our individual cleaning services can be booked without Home Care. The membership is simply an additional option for customers who value its ongoing benefits.
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Contact UsCall 01380 900234